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User protection

Responsible Play

Responsible participation is based on informed choices, realistic limits, and practical help if use becomes difficult to manage.

This page applies to the current Lexera participation model in the United Kingdom and does not replace legal or professional advice.

Principles

How we define responsible participation

Play within your means

Only participate with money you can genuinely afford. Competition entries are a leisure activity and should never become a source of financial stress.

Read rules before entering

Check the competition rules, entry route, timeline, and prize details before you submit an entry.

Keep details truthful

Use one account and accurate details. False or misleading information can delay prize eligibility or require manual review.

Respect the age limit

Lexera is for users aged 18 or over. Age verification may be requested before competition entry or prize processing.

Use practical control habits

Set spending and time boundaries before entering, avoid impulsive chasing after losses, and take breaks when needed.

Seek help early

If participation feels difficult to control, contact support. Early steps and support reduce risk.

Age restriction

Lexera is for users 18 or over

You must be 18 or over to sign up, participate in skill-based prize competitions, and claim prizes. We can request additional verification if needed for participation or claims.

If you know a minor is trying to use Lexera, please contact support@lexera.co.uk.

Participation guidance

Keep competition play under your control

Lexera competitions are skill-based prize competitions, and we recommend entering only when confident and prepared.

Set a fixed budget for participation and stop when it is reached.
Do not use Lexera as a way to fund debts, cover bills, or chase previous outcomes.
Do not enter more entries to compensate for losing.
Pause if stress, urgency, or compulsion starts influencing your choices.
Do not participate under pressure, intoxication, or diminished capacity.
If needed, ask support for manual help with account and participation limits.

Competition model

Skill-based and free postal options

Where available, participation is available through skill-based contests and may include a free postal entry route. In all routes, clear rules should remain visible before entry.

We monitor activity and may apply manual or operational restrictions when behaviour suggests abuse, fraud risk, or serious non-compliant participation patterns.

Company details

Legal and contact information

Company: LEXERA LTD - company number 17204531
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom
Website: https://www.lexera.co.uk
Jurisdiction / Market: United Kingdom
Contact: office@lexera.co.uk support@lexera.co.uk claims@lexera.co.uk+44 7851 885436

Support

If you need help

If your participation becomes difficult to control, contact our support team and we will assess what support and administrative actions are appropriate.

General support

Account and responsible participation concerns.

support@lexera.co.uk

Prize claims

Questions related to claim eligibility, verification, and fulfilment.

claims@lexera.co.uk

For policy context, review our Terms and Conditions and Privacy Policy. Contact office@lexera.co.uk for general legal or company inquiries.

Explore Lexera

Play fair, within your limits

Explore competitions and choose your entry path intentionally.

Explore competitions Free postal entry