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Latest updates, prize drops and discount codes
Contact routes
How to reach us
General support
Account, platform and competition questions
For account questions, technical issues, competition information, general enquiries and any other platform-related support.
Prize claims
Claim queries and winner verification
For questions about a prize claim, draw outcome, verification process or prize fulfilment after a completed competition.
Complaints
Formal complaints and disputes
For formal complaints about a competition, outcome, account decision or any other concern. The Complaints page explains what to include and how we handle submissions.
Responsible play
Participation concerns and account support
If you have concerns about your participation habits, spending, or account access, contact support or visit the Responsible Play page. We handle these matters with care.
Free postal entry
Postal entry questions
For questions about submitting a free postal entry, the required information, or the published postal entry address for a specific competition. The Free Postal Entry page has full instructions.