General support
Account, platform & competition questions
For account questions, technical issues, competition information, general enquiries and any other platform-related support.
support@lexera.co.ukGet in touch
Contact Lexera
You can contact LEXERA LTD for platform support, competition questions, prize claims, and general enquiries. Choose the relevant contact route below. We aim to respond promptly, though response times are not guaranteed.
Contact routes
How to reach us
Prize claims
Claim queries & winner verification
For questions about a prize claim, draw outcome, verification process or prize fulfilment after a completed competition.
Complaints
Formal complaints & disputes
For formal complaints about a competition, outcome, account decision or any other concern. The Complaints page explains what to include and how we handle submissions.
Responsible play
Participation concerns & account support
If you have concerns about your participation habits, spending, or account access, contact support or visit the Responsible Play page. We aim to handle these with care.
Free postal entry
Postal entry questions
For questions about submitting a free postal entry, the required information, or the published postal entry address for a specific competition. The Free Postal Entry page has full instructions.
What to include
When contacting us
Including the following information helps us respond as quickly and accurately as possible.
- Your full name
- Contact email address
- Relevant competition title, if applicable
- Clear description of the issue or question
- Screenshots or supporting details, if available
- Claim or ticket reference, if applicable
Contact form
No live form yet
The public contact form is not live yet. For now, all contact is handled via the email links on this page and through the dedicated support pages listed below.
This will be updated before full commercial launch.
Operator
Company information
LEXERA LTD
Registered Company Number: 17204531
Registered in England and Wales
Self-service
Before contacting us
Many questions are answered on the following pages. Checking these first may save you time.