Account support
Questions about your Lexera account, login, registration, profile details, or account access.
support@lexera.co.ukUser support
Complaints & Support
Lexera aims to handle all user concerns clearly, fairly, and professionally. If you have a question, concern, or formal complaint about any aspect of the platform, this page explains how to contact us and what to expect.
This page is informational and will be finalised before full paid entry operations begin. It does not constitute legal advice or a formal contractual commitment.
Topics
What you can contact us about
Competition information
Questions about competition rules, eligibility, schedules, entry requirements, or published closing dates.
support@lexera.co.ukFree postal entry questions
Questions about submitting a free postal entry, the required information, or the postal entry address for a specific competition.
support@lexera.co.ukPrize claim questions
Questions about a prize claim in progress, claim verification, prize fulfilment, or a claim outcome you wish to query.
claims@lexera.co.ukResponsible play concerns
Concerns about your participation, spending, account access restrictions, or self-exclusion. We aim to handle these with care and without delay.
support@lexera.co.ukTechnical issues
Problems accessing the site, viewing competition pages, or using account features. Please include the device and browser you were using.
support@lexera.co.ukProcess
How to submit a complaint or support request
There is no online form. All complaints and support requests are handled by email at this stage.
Email Lexera with your concern
Send your message to support@lexera.co.uk for general issues, or claims@lexera.co.uk for prize claim matters.
Include your full name and contact email
So we can identify your account and respond to the right address.
Include the competition name if relevant
Use the exact title as shown on the competition page. This helps us locate the correct records.
Attach supporting information
Screenshots, order or reference details, dates, or any other documentation that supports your concern.
Wait for a response
The support team will review your submission and respond. We aim to acknowledge contact promptly, though we do not guarantee a fixed response time.
What to include
Information to provide
- Full name
- Email address associated with your account
- Competition title, if relevant
- Date the issue occurred
- Clear explanation of your concern
- Screenshots or supporting documents, if available
- Prize claim reference, if relevant
Review
How we review complaints
- Lexera will review the information you provide and the relevant account, entry, competition or claim records where applicable.
- We may contact you to ask for additional details if needed to resolve your concern.
- Final outcomes will be determined in accordance with the published competition rules and the available evidence.
- We do not guarantee specific outcomes. Each case is reviewed on its own merits.
Important notes
Before you get in touch
- This page is informational. Final complaint handling procedures may be expanded before full paid entry launch.
- Please keep copies of all correspondence and supporting information you send to us.
- Lexera may decline to respond to submissions that are abusive, fraudulent, incomplete, or clearly unrelated to the platform.
- Submitting a complaint does not affect your legal rights as a consumer.
Get in touch
We are here to help
Reach us by email. For general support and complaints use the support address. For prize claim enquiries use the claims address.