General support enquiry
Account access, profile details, competition questions, and free postal entry process questions that are not formal complaints.
support@lexera.co.ukTELEGRAM
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Latest updates, prize drops and discount codes
Complaints and support
Complaints & Support
Use this page for clear complaints, support routes, and prize claim escalation. It is intended for UK users aged 18 or over using Lexera skill-based prize competitions.
Complaint types
What can I contact you for
Formal complaint
A formal complaint about service handling, fairness concerns, eligibility, communication, or disputes around outcomes and entries.
support@lexera.co.ukPrize claim issue
Claim verification, status questions, and fulfilment concerns where a prize claim is already in progress.
claims@lexera.co.ukResponsible participation concerns
Concerns about spending control, stress while playing, or account safety.
support@lexera.co.ukComplaint process
How complaints are handled
All complaints and disputes are handled by email at this stage. We use a structured review process to reduce delay and improve consistency.
Step 1: Contact support
Start by writing to support@lexera.co.uk. Use claims@lexera.co.uk only for prize claim matters.
Step 2: Internal review
Your complaint is reviewed internally with relevant competition, account, and communication records where applicable.
Step 3: Outcome and response
We aim to acknowledge and review complaints promptly, then share findings and next steps.
Step 4: Further information if required
If needed, we may ask for additional evidence before closing the complaint.
We do not guarantee fixed response times, but we aim to acknowledge and review complaints promptly.
What to include
Required information
- Full name
- Email address used on your Lexera account
- Competition title (if applicable)
- Date and time the issue occurred
- Clear description of what happened and the requested outcome
- Screenshots and supporting correspondence, where possible
- Prize claim reference or postal entry reference, if relevant
Review boundaries
Additional verification
We may request additional information to verify account ownership, competition participation, eligibility, prize claim status, or free postal entry submission.
Complaints that are abusive, misleading, repetitive, or incomplete can be paused from review and handled under Terms and Conditions when required.
Rights and references
Your rights and related policies
This procedure does not remove any rights you may have under law. For additional context, review our Terms and Conditions and Privacy Policy.
Company details
Lexera legal and support contacts
- Company
- LEXERA LTD
- Company number
- 17204531
- Registered office
- 71-75 Shelton Street, Covent Garden, London, United Kingdom
- Website
- https://www.lexera.co.uk
- ContactaΘi-ne
- office@lexera.co.uk
support@lexera.co.uk
claims@lexera.co.uk
+44 7851 885436 - Jurisdiction / Market
- United Kingdom
- Age restriction
- Participation and complaints route is for users aged 18 or over.
Ready to contact
Contact us through email
Use the contact email addresses above and provide all details from the checklist to help us investigate quickly.