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Data & privacy

Privacy Policy

LEXERA LTD explains how we collect and use personal information for the platform, competitions, support and prize services.

Data controller

Who we are

LEXERA LTD

Company number: 17204531

Registered in England and Wales

Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom

Website: https://www.lexera.co.uk

Service is for United Kingdom residents and users 18 or over.

Contact

General: office@lexera.co.uk

Support: support@lexera.co.uk

Claims: claims@lexera.co.uk

Telephone: +44 7851 885436

mailto:office@lexera.co.uk mailto:support@lexera.co.uk

Data we collect

Information categories

Account information

Name and surname
Email address used for account registration
Date of birth or age confirmation used for 18 or over verification
Password and authentication details managed by the login provider
Profile details you choose to save
Support preference and communication logs

Competition and entry data

Competition pages viewed and competitions entered
Any paid-entry or free-entry workflow choices
Entry timestamps and entry status
Optional skill question answers where required
Free postal entry details submitted through the postal route

Winner and claim-related data

Contact information for prize communication
Verification details shared during prize claim checks
Supporting documentation provided to support a claim
Shipping or redemption notes if a prize is fulfilled

Support and dispute records

Messages sent to support
Issue, complaint and resolution records
Claim and complaint email conversation threads
Security and abuse reports where relevant

Technical and platform logs

IP-derived logs and access timestamps for security
Device and browser information for fraud prevention
Session and authentication tokens used by the platform
Performance and reliability logs used for platform stability

Payment information

No full card details are stored by Lexera
Payment is handled by approved third-party processors
Only payment confirmation and transaction references are retained locally
Charge disputes are processed with processor and payment references

Why and how

Purposes and legal basis

Platform operation and account management

Create and secure user accounts
Show available competitions and process entries
Prevent technical abuse and protect platform integrity
Maintain audit trails required for operation and support

Eligibility, age and integrity

Enforce 18 or over participation rules
Validate identity, residency, and eligibility where needed
Reduce fraud, duplicate entries, and manipulation risks
Safeguard competition fairness and lawful operation

Prizes and claims

Verify winner details before fulfilment
Validate ownership and contact details
Arrange communication and resolution for unclaimed prizes
Support responsible claim handling and documentation

Support and complaints

Respond to user requests and complaints
Handle account, payment, and competition questions
Resolve disputes where user rights or eligibility are disputed
Provide written and email support records

Security and legal compliance

Detect abuse, spam, payment misuse and unauthorised access
Comply with our lawful obligations and legitimate business records
Protect user data from accidental or unlawful loss
Demonstrate accountability in internal policy records

Communications

Send essential transactional emails about account activity
Deliver claim updates and competition-related notices
Send policy updates or operational notices where necessary
Use marketing channels only where optional preferences are set

Legal basis in practice

Contractual necessity for account access and competition participation.
Legal obligation where record-keeping and compliance are required.
Legitimate interests for security, fraud prevention, and platform stability.
Consent where optional communications or preferences are used.

Sharing and transfers

Who receives personal data

Cloud and hosting providers used to run the Lexera platform.
Email and support processors used to receive and route support messages.
Payment processors for paid entries and transaction confirmation.
Age or identity verification providers used only for eligibility checks.
Legal, accounting, or advisory professionals where required by our duties.
Regulatory, law-enforcement, or government bodies where legally required.

We do not sell personal data. Some processors may operate outside the United Kingdom. If this happens, transfers are limited to the minimum necessary scope and protected by appropriate safeguards where they are available in the applicable legal framework.

Retention and security

We keep personal information only as long as needed for its stated purpose, and longer where required by legal, accounting, tax, dispute, or fraud-prevention duties.

Security controls include access restrictions, platform logs, and monitoring for suspicious activity. We review controls based on the sensitivity of the information we process.

Your rights

User rights

Request access to your data and a description of what we hold.
Request correction of inaccurate personal information.
Ask for deletion where retention is no longer justified.
Request limitation or objection to processing in valid cases.
Ask for withdrawal of consent where consent is the basis.
Ask for export of available personal data in a usable format.
Ask us for responses when rights are refused, including next steps.

If your rights are not met, you may also raise a concern with the UK Information Commissioner's Office.

Cookies and analytics

Technology used

Session and security cookies used to keep you signed in and protect accounts.
Preference and functional cookies used to remember basic interface choices.
Optional analytics only where consent has been saved for that category.
Optional marketing or review-widget technology only where consent has been saved for that category.

Children and age

Age and minors

The service is for users 18 or over. We do not intentionally collect personal information from children or run competitions as a primary service for under-age participants.

Where an under-age entry appears, we may pause or reject registration, claims, and prize processing until eligibility is confirmed.

Need to update your details?

support@lexera.co.uk Cookie Policy