Competition Rules

01

Scope and priority

02

Promoter

• Company name: LEXERA LTD
• Company number: 17204531
• Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
• Website: https://www.lexera.co.uk
• General enquiries: office@lexera.co.uk
• Support: support@lexera.co.uk
• Prize claims: claims@lexera.co.uk

03

Eligibility

• You must be at least 18 years old and resident in the United Kingdom to enter.
• You may need a Lexera account and a complete, accurate profile before entering online, receiving tickets or claiming a prize.
• One account is allowed per person. You must not create or use multiple accounts to bypass entry, spend, usage or promotional limits.
• Employees, directors, contractors, suppliers, professional advisers and anyone professionally connected with Lexera, plus their immediate family or household members, are not eligible unless a specific competition states otherwise.
• Lexera may request proof of age, identity, address, residence, payment ownership, account control and eligibility before confirming a prize.

04

Entry routes

• Paid online entry is available only when a competition is open and the relevant paid entry route is displayed and enabled on that competition page.
• A free postal entry route is available where stated or applicable. Postal entries must follow the published instructions and include all required information.
• Each competition page states the available entry routes, entry price where applicable, free entry instructions where applicable, opening time and closing time.
• Entries are accepted only during the stated entry window and while tickets or entry capacity remain available.

05

Skill question or skill element

• A competition may require a skill-based question, judgement or knowledge element where stated.
• Where a correct answer is required, you must answer correctly before the entry can be accepted.
• Incorrect, incomplete, missing, manipulated or automated answers may result in the entry being rejected or voided.
• The required skill element, if any, will be shown on the relevant competition page or entry flow.

06

Tickets and entry allocation

• Tickets are allocated randomly or according to the allocation mechanism stated on the platform for the relevant competition.
• Ticket numbers may appear in your account and/or in a public entry list where applicable.
• Ticket allocation is subject to availability, competition caps, per-user limits, payment confirmation where applicable, validation and platform records.
• You are not guaranteed a particular ticket number unless the competition page specifically offers ticket-number selection.

07

Pricing, discounts and promotions

• The entry price is shown on the relevant competition page.
• Discount codes may be available from time to time and may be subject to validity windows, usage limits, eligibility restrictions, competition restrictions and server-side validation.
• Discount codes cannot be exchanged for cash, transferred for value or applied outside their published conditions.
• If a discount code fails validation, the undiscounted price may apply or checkout may be rejected.
• Promotional terms may vary by competition or campaign and are always subject to the final server-side calculation.

08

Entry limits and caps

• Each competition may have a maximum number of tickets or entries.
• Per-user, per-household, per-account, per-payment-method or promotional limits may apply where displayed or reasonably required for fairness and fraud prevention.
• Entries may be rejected, limited or voided if limits are exceeded or if Lexera reasonably suspects fraud, abuse, automation, duplicate accounts or technical manipulation.

09

Opening, closing and draw times

• Competition pages show opening, closing and draw details.
• Times follow the timezone conventions stated on the site or on the relevant competition page.
• Entries submitted or received after the closing time are not valid for that competition.
• Lexera may pause, cancel, extend or adjust a competition only where permitted by the Terms & Conditions and the competition-specific rules.

10

Winners and draw process

• Winner selection is carried out from valid entries or tickets only, using the draw or selection process stated for the relevant competition.
• The draw process is intended to be clear, fair and based on Lexera platform records.
• Public entry lists, draw information or result pages may be used where implemented and appropriate for the competition.
• Winner information may be displayed publicly in a privacy-safe way, subject to verification, data protection and the competition rules.
• A livestream or live draw is provided only where the relevant competition page says that one applies.

11

Claiming prizes

• Winners must respond to Lexera and complete the claim process described on the Claim Your Prize page and in any winner notification.
• Verification may include identity, age, address, eligibility, account ownership, payment ownership and control of contact details.
• Claim deadlines and any alternate-winner process follow the Terms & Conditions and the relevant competition-specific rules.
• Prize delivery, collection, transfer or fulfilment timing depends on the prize type, verification, supplier availability and any conditions stated on the competition page.

12

Prize details and substitutions

• Prize details are shown on the relevant competition page.
• A cash alternative applies only where it is explicitly stated.
• Lexera may provide a reasonable equivalent or alternative only where permitted by the Terms & Conditions and the competition-specific rules.
• Unless the competition page says otherwise, taxes, insurance, maintenance, running costs, travel, optional extras, transfer fees and similar costs are the winner's responsibility.

13

Instant Bonus and bonus prizes

• Some competitions may include Instant Bonus prizes or other bonus prize mechanics.
• Bonus triggers, prize groups, timing and conditions are shown on the relevant competition page where active.
• Bonus awards are subject to successful validated entry and payment where applicable.
• Bonus prize terms may vary by competition and do not override the main competition rules unless expressly stated.

14

Cancellations, refunds and failed payments

• Failed, cancelled, declined, reversed, expired or suspicious payments do not create valid paid entries.
• Refund and cancellation handling follows the Refunds & Cancellations policy, the Terms & Conditions and any competition-specific rules.
• If a competition is cancelled, valid entrants will be handled according to the published policy and applicable competition rules.
• Refunds, chargebacks or payment disputes may invalidate the related entries unless Lexera states otherwise or the law requires a different outcome.

15

Fraud, abuse and disqualification

• Lexera may reject, void or disqualify entries where it reasonably suspects fraud, abuse, multiple accounts, payment disputes, chargebacks, false details, ineligible users, technical manipulation, automation or breach of rules.
• Lexera may request further information before confirming entries, draw eligibility or prize claims.
• Protective action will be proportionate to the issue identified and will not affect rights that cannot lawfully be excluded.

16

Technical issues

• Lexera is not responsible for entries not received because of user device, network, browser, email, postal, bank, payment provider or connectivity issues, except where required by law.
• If a platform error affects a competition, Lexera may take reasonable corrective steps, including correcting records, pausing entry, repeating an affected process or applying the fairest available remedy.
• Lexera platform records are the primary record of entries, tickets, payments, redemptions, winners and prize claims.

17

Data and privacy

• Lexera processes personal data in accordance with its Privacy Policy.
• Personal data may be processed for account operation, entry administration, payment processing, verification, winner administration, prize fulfilment, fraud prevention, responsible participation controls, complaints, legal obligations and record keeping.
• Winner information may be published only where appropriate and in a privacy-safe form.

18

Responsible play

• Please enter only within your personal means and treat competitions as entertainment, not as a financial strategy.
• Lexera may apply or enforce entry limits, spending limits, cooling-off measures, account restrictions or other responsible participation controls where appropriate.
• Support guidance is available on the Responsible Play page.

19

Complaints

• If you have a dispute or complaint about a competition, entry, payment, result, winner process or prize claim, use the published Complaints route.
• Please include your account email, competition name, order or ticket reference where available, a clear description of the issue and any supporting evidence.
• Lexera will review complaints reasonably and may rely on platform records when investigating.

20

Agreement